Accessibility Assistance

MagicCon: Detroit is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons.

The following explains the services provided this year. Please read this information thoroughly before sending an inquiry email. For any accessibility-related questions not answered here, please email us at magiccondetroit@reedpop.com. We will do our best to assist you and address your accessibility needs.

General: Huntington Place is an Americans with Disabilities Act (ADA) compliant center. We make it a priority to welcome and accommodate all guests.

Parking: Parking spaces for the disabled using both regular vehicles and vans are available in each Huntington Place garage.

Wheelchair Availability: Wheelchairs are available upon request. The number of chairs is limited and distributed on a first-come-first-serve basis. If available, wheelchairs can be requested at the concourse Information Desk.

From The Street: The north side of Huntington Place is accessible from the street with elevator access off of Congress Street near the parking garage. The south side of the venue can be accessed from the street level entrance near the Washington Boulevard turnabout. The Atwater St. entrance provides accessibility to the Atrium and first level. At each accessible entrance there are automatic entry & exit doors along with ADA complaint manual doors.

Walkways, Ramps, Elevators: Ample walkways and ramps are available throughout the center and passenger elevators are located on each level.
Restrooms in Huntington Place are ADA compliant.

Service Animals: Service animals are allowed in Huntington Place but must be credentialed with Huntington Place Security prior to the event. Please contact dispatch at (313) 844-8281 if you plan to bring a service animal to the venue.

Medical Assistance: If you need first aid assistance, please contact the nearest security guard, or police officer. In the event of an emergency, please follow the directions of emergency personnel and staff.

Lactation Stations: Two lactation stations are available in Huntington Place. Access is provided through show management. An ID is required for access to the pods.

Please call 313.877.8777 or email with any questions or for further assistance.

Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodation not listed, please reach out to us at magiccondetroit@reedpop.com.

MagicCon provides ADA Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA sticker does not provide admission, you must have a valid MagicCon badge. ADA stickers can be picked up at Registration/Will Call.

Accessibility Stickers provide:

• A separate morning queue lane with more space and a clear entry aisle
• Seating for panels on a first come, first serve basis. We cannot guarantee seating for everyone*
• Separate lines in official areas of the show including the Official Show Store, Magic Meet and Greets, and the Art of Magic
• Chairs upon request in long queues

*Guests with disabilities should plan to arrive to a panel at least 30 minutes prior to the event so that we can best accommodate you. Keep in mind that all of our events are very popular and we will make every effort to help you access the panels that are important to you.

Accessibility Stickers do not provide:

• Early entry to the show
• Guaranteed access to any show feature
• Separate queues or access for Exhibitors

Sticker Policies

• Each Disabled guest may have ONE (1) Companion
• Accessibility stickers are good for the whole weekend
• DO NOT remove your sticker for the entire duration of the event
• If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Desk to be reissued

Please Note: You must stop here to get your Accessibilty sticker/credential.

There will be an Accessibility Services Desk located at Registration/Will Call. The exact location of this desk will be labeled on the event map when it is released. At this location, you can get your ADA sticker/credential, ask Accessibility related questions, and learn about our accessibility services.

• Thursday: 12:00 PM – 6:00 PM
• Friday: 8:30 AM - 7:00 PM
• Saturday:  8:30 AM - 7:00 PM
• Sunday:  8:30 AM - 6:00 PM

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.

The following guidelines must be followed:

• All service animals must be registered at the Accessibility Services Desk upon entry into the event
• All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have legally required vaccinations (which Accessibilty staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

If you would like to request ASL Interpretation for any performance and/or other forms of Effective Communication, please contact us at magiccondetroit@reedpop.com by January 15, 2027. Keep in mind, requests must be made no later than four weeks before the event to allow for sufficient processing time. Requests submitted after the deadline are not guaranteed.

Additional Services

• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodation not listed, please reach out to us at magiccondetroit@reedpop.com.

A quiet space is available to all MagicCon: Detroit badge holders who need to take a sensory break during show hours. Please be courteous and respectful of your fellow fans sharing this space. The exact location will be available on our maps once they are live.  

Sensory Room Hours

• Friday, February 26: 10:00 AM - 10:00 PM
• Saturday, February 27:  10:00 AM - 10:00 PM
• Sunday, February 28:  10:00 AM - 6:00 PM 

MagicCon: Detroit will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at magiccondetroit@reedpop.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

For more information on how to navigate conventions with a disability, checkout this guide from our friends at Popverse.

We look forward to seeing you at MagicCon: Detroit.